Gloplay Ltd T/A Bubbles World of Play
Gloplay Ltd T/A Bubbles World of Play is committed to protecting and respecting your privacy.
This privacy notice provides you with details of how we collect and process your personal data through your use of our website www.bubblesworldofplay.co.uk including any information you may provide purchasing tickets, signing up for membership, entering a competition, sending us feedback, communications or job applications through our forms or signing up to our newsletter.
By providing us with your data you warrant to us that you are over 13 years of age.
Gloplay Ltd is the data controller and we are responsible for your personal data.
If you have any questions about this privacy notice please contact us:
Data Protection Officer,
Bubbles World of Play,
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office. Should you have a concern we would be grateful if you could please contact us first so we can try and resolve it for you.
It is very important that the information we hold about you is accurate and correct. Please let us know if your details are incorrect or may change at any time at the address above.
What Data We collect About You
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
- Identity data may include your first name, surname, username, title, date of birth and gender. If you have visited our site we may also hold CCTV footage of you.
- Contact data may include your billing address, email address and telephone numbers
- Financial Data may include your credit / debit card details
- Transaction data may include details about payments between us and other details of purchases made by you.
- Technical data may include your login data, IP address, browser type and version, browser plug ins, time zone settings and location, operating system and platform and other technology on the devices you use to access our website.
- Accident Data associated with filling in our accident book which we require in the event of an accident occurring on our premises including details of the accident and any further treatment that is needed following the accident.
- Employment data may include your educational and employment history, your qualifications and achievements and other information supplied on our Job Application Form.
- Usage data may include information about how you use the website, products or services we provide.
- Marketing and Communications data may include your preferences in receiving marketing communications.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
How We Collect Your Personal Data
We collect data about you through a variety of different methods including:
You may provide data by filling in forms on our website or on site or by communicating with us through email, live chat, social media, post, telephone or face to face.
Automated Technologies: As you use our website we may collect technical data about your browing device, actions and usage patterns. We collect this data by using cookies, server logs and similar.
We use the following software and plugins on our website which may also collect your data:
Facebook and other social media platforms
Contact, financial and transactional data from payment services such as Worldpay, HSBC, Paypal, Stripe, Fidelity Payments
How We Use Your Personal Data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email, app, post or text message.
Purposes for Processing Your Personal Data
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
To register you as a new customer
Identity Data, Contact Data – performance of a contract with you
To process and deliver your orders and services
Identity Data, Contact Data, Financial Data, Transactional Data, Marketing and Communications – Performance of a contract with you and Necessary for our legitimate interests to recover debts owed to us.
Identity Data, Contact Data, Profile Data, Marketing and Communications Data, Accident Data – Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests to keep our records updated and to study how customers use or products and services.
To enable you to participate in a competition or complete a survey
Identity Data, Contact Data, Profile Data, Usage Data, Marketing & Communications Data – Necessary for our legitimate interests to study how customers use our products / services, to develop them and grow our business.
To administer and protect our business and our site as well as improve our offer to our customers
Identity Data, Contact Data, Technical Data – Necessary for our legitimate interests for running our business, provision of administration and IT services, network security and to prevent fraud, Necessary to comply with a legal obligation.
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
Identity Data, Contact Data, Profile Data, Usage Data, Marketing and Communications Data and Technical Data – Necessary for our legitimate interests to study how customers use our products / services, to develop them and to grow our business.
To offer employment opportunities and allow candidates to apply for positions within our bsusiness.
Identity Data, Contact Data, Marketing & Communications Data, Employment Data – Necessary for our legitimate interests for running our business
To use data analytics to improve our website, marketing, customer relationships and experiences.
Technical Data, Usage Data, Identity Data – Necessary for our legitimate interests
To make suggestions and recommendations to you about goods or services that may be of interest to you.
Identity Data, Contact Data, Technical Data, Usage Data, Marketing & Communications Data – Necessary for our legitimate interests to develop our products, services andgrow our business.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and have not opted out of receiving that marketing.
Change of Purpose
We will only use your personal data for the purposes in which we collected it unless we reasonably consider we need to use it for another reason and that reason is compatible with the original purpose.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out above:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above please contact us at our site address shown above.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.